Global Help Desk Locations
Help Desks – Americas
|
Country |
Languages |
Working Hours |
Support Numbers |
Location |
City |
|
Brazil |
Portuguese |
0900-1900
Mon-Fri |
52 (55)
5374 3105 * |
MD, U.S. |
Gaithersburg |
|
Canada |
English |
0800-2000 Mon-Fri |
800-334-2255, Ext. 2078 |
MD, U.S. |
Gaithersburg |
|
|
French |
0800-1700 Mon-Fri |
800-334-2255, Ext. 2078 |
MD, U.S. |
Gaithersburg |
|
Mexico |
Spanish |
0900-1900 Mon-Fri |
52 (55)
5374 3105 * |
MD, U.S. |
Gaithersburg |
|
United States |
English |
24x7 |
800-334-2255, Ext. 2078/800-638-8730 |
MD, U.S. |
Gaithersburg |
|
|
|
|
* Must dial via Mexico City |
|
|
Help Desks – EMEA
|
Country |
Languages |
Working Hours |
Support Numbers |
Location |
City |
|
Belgium |
French and Flemish (Dutch) |
0900-1800
Mon-Fri |
02-6790101
(French) |
France |
Paris |
|
|
|
|
02-6790102
(Flemish) |
Netherlands |
Amstelveen |
|
Denmark |
English |
0900-1800 Mon-Fri |
33140106 |
UK |
Sunbury |
|
Eire |
English |
0800-1800
Mon-Fri |
01-6762061 |
UK |
Sunbury |
|
Finland |
English |
0900-1800
Mon-Fri |
09-85606770 |
UK |
Sunbury |
|
France |
French |
0900-1800
Mon-Fri |
0800 054347 |
France |
Paris |
|
Germany |
German |
0800-1800
Mon-Fri |
022-336094 |
Germany |
Cologne |
|
Italy |
Italian |
0800-1800
Mon-Fri |
8000 15083 |
Italy |
Milan |
|
Luxembourg |
German |
0800-1800 Mon-Fri |
0297 829 |
Germany |
Cologne |
|
Netherlands |
Flemish |
0800-1800 Mon-Fri |
0800 0234554 |
Netherlands |
Amstelveen |
|
Norway |
English |
0900-1800
Mon-Fri |
0232 82199 |
UK |
Sunbury |
|
Sweden |
English |
0900-1800
Mon-Fri |
08 559 50195 |
UK |
Sunbury |
|
Switzerland |
German, French and Italian |
0900-1800
Mon-Fri |
0800 555770
(French) |
France |
Paris |
|
|
|
0900-1800
Mon-Fri |
0800 555805
(German) |
Germany |
Cologne |
|
|
|
0900-1800
Mon-Fri |
0800 555770 (Italian) |
Italy |
Milan |
|
United Kingdom |
English |
24x7 |
08705 133165 |
UK |
Sunbury |
Help Desks – EMEA (continued)
|
Country |
Distributor |
Languages |
Support |
|
Austria |
Radio
Austria |
German |
Support provided by special arrangement |
|
Portugal |
TSVA |
Portuguese |
Support provided by special arrangement |
|
Spain |
Azertia |
Spanish |
Support provided by special arrangement |
Help Desks – ASPAC
|
Country |
Languages |
Working Hours |
Support Numbers |
Location |
City |
|
Australia |
English |
0800-1800 Mon-Fri |
(612) 99579111 1-800-226-877
(Toll free within Australia) |
Australia |
Sydney |
|
China |
Mandarin, English |
0900-1730 Mon-Fri |
86
21 61201088 ext 188 |
China |
Shanghai |
|
Hong Kong |
English, Cantonese, Mandarin |
0900-1730 Mon-Fri 0900-1230 Sat |
852 22332111 |
Hong Kong |
Hong Kong |
|
India |
Hindi, Marathi, English |
0900-1700 Mon-Fri |
91 22 2643 3846 |
India |
Mumbai |
|
Japan |
Japanese, English |
0930-1730 Mon-Fri |
81-3-5574-7581 |
Japan |
Tokyo |
|
Korea |
Korean, English |
0900-1800 Mon-Fri |
82-2-2185-1001 |
Korea |
Seoul |
|
Malaysia |
Malay, English |
0900-1730
Mon-Fri |
60 -3-216-52104 |
Malaysia |
Kuala Lumpur |
|
New Zealand |
English |
0800-1800 Mon-Fri |
64-4-472-0203 0800-432-666 |
New Zealand |
Wellington |
|
Philippines |
English |
0830-1800
Mon-Fri |
63-2-845-0509 |
Philippines |
Manila |
|
Singapore |
English |
0830-1800
Mon-Fri |
(65)
6325-1310 |
Singapore |
Singapore |
|
Taiwan |
Mandarin, English |
0900-1800 Mon-Fri |
886-2-255-36336 |
Tapei |
Taiwan |
|
Thailand |
Thai, English |
0900-1730 Mon-Fri |
662-721-3765 |
Thailand |
Bangkok |
HELP DESKS – NORTH AMERICAS
|
PRODUCT / SERVICE |
Working Hours |
Support Numbers |
|
Software |
|
|
|
TLW / Biz Connect |
0800-2000 Mon-Fri
|
800-334-2255 option 2, 1, 2 |
|
Tli / Biz Manager 400 |
0800-2000 Mon-Fri
|
800-334-2255 option 2, 1, 3 |
|
TLE / BizLink |
0800-2000 Mon-Fri
|
800-334-2255 option 2, 1, 4 |
|
VAN Messaging |
|
|
|
TGMS |
24x7
|
800-334-2255 option 2, 2, 1 |
|
AS2 Support |
24x7
|
800-334-2255 option 2, 2, 2 |
|
Inovis |
0800-2000 Mon-Fri
|
800-334-2255 option 2, 2, 3 |
|
IE |
24x7
|
800-334-2255 option 2, 2, 4 |
|
WEB EC |
0800-2000 Mon-Fri
|
800-334-2255 option 2, 2, 5 |
|
License Key |
0800-2000 Mon-Fri
|
800-334-2255 option 2, 3 |
|
Web/Active Applications |
|
|
|
IWF |
24x7
|
800-334-2255 option 2, 4, 1 |
|
Trading Grid |
24x7
|
800-334-2255 option 2, 4, 1 |
|
Tradeweb |
24x7
|
800-334-2255 option 2, 4, 1 |
|
Active Orders |
24x7
|
800-334-2255 option 2, 4, 1 |
|
TeamBook |
24x7
|
800-334-2255 option 2, 4, 1 |
|
Active Community |
24x7
|
800-334-2255 option 2, 4, 1 |
|
Active Invoices |
24x7
|
800-334-2255 option 2, 4, 1 |
|
Customer Portal |
24x7
|
800-334-2255 option 2, 4, 2 |
|
DQC or Active Intelligence |
24x7
|
800-334-2255 option 2, 4, 3 |
|
Vendor Portal |
24x7
|
800-334-2255 option 2, 4, 4 |
|
Web Ware |
24x7
|
800-334-2255 option 2, 4, 5 |
|
Catalogue Products |
|
|
|
Inovis Catalogue |
0800-2000 Mon-Fri
|
800-334-2255 option 2, 5, 2 |
|
Managed Services (Inovis) |
|
|
|
Managed Services |
24x5
|
800-334-2255 option 2, 6, 1 |
|
Managed File Transfers |
24x5
|
800-334-2255 option 2, 6, 1 |
|
RosettaNet |
0800-2000 Mon-Fri
|
800-334-2255 option 2, 6, 1 |
|
Web EC |
0800-2000 Mon-Fri
|
800-334-2255 option 2, 6, 2 |
|
Data Quality & Compliance |
0800-2000 Mon-Fri
|
800-334-2255 option 2, 6, 3 |
|
Certificate Management |
|
|
|
Certificate Management |
24x5
|
800-334-2255 option 2, 7 |